1. Introduction

Welcome to Ridge Roofing Media LLC. These Terms and Conditions ("Terms") govern your use of the Ridge Roofing Media LLC website and, where applicable, the purchase or use of services provided by Ridge Roofing Media LLC.
 

By accessing this website or engaging Ridge Roofing Media LLC for services, you acknowledge that you have read, understood, and agreed to these Terms.
 

Ridge Roofing Media LLC is committed to providing professional, transparent, and high-quality marketing and creative services. These Terms are intended to establish clear expectations and protect both Ridge Roofing Media LLC and its clients.

2. Services

Ridge Roofing Media LLC provides marketing and creative services that may include:

• Branding and graphic design

• Website design and development

• Photography

• Video production

• Social media content

• Digital advertising

• Search engine optimization (SEO)

• Print and promotional materials

• Marketing strategy

• CRM and marketing technology

• Other services agreed upon between Ridge Roofing Media LLC and the client

The specific services, deliverables, timelines, and fees for a project may be outlined in a proposal, estimate, statement of work, service agreement, or other written agreement.

If a separate written agreement exists between Ridge Roofing Media LLC and a client, that agreement will govern the specific services and terms of that engagement.

3. Proposals and Project Scope

Ridge Roofing Media LLC will make reasonable efforts to clearly define the scope of each project before work begins.

Services or deliverables that fall outside the agreed-upon scope may require additional fees. Ridge Roofing Media LLC will communicate with the client before beginning significant additional work whenever reasonably possible.

Changes to project scope, deliverables, or requirements may affect the estimated cost or timeline.
 

4. Client Responsibilities

Ridge Roofing Media LLC will handle the creation and delivery of agreed-upon services and deliverables as outlined in the applicable proposal, estimate, statement of work, or service agreement.

Clients are responsible for providing any information, access, approvals, or materials reasonably necessary to complete a project when those items are not being created or provided by Ridge Roofing Media LLC.

This may include:

• Business information

• Product or service information

• Website, social media, advertising, or other account access

• Client-specific information or documentation

• Timely feedback and approvals

• Photographs, logos, written content, or other materials the client wants Ridge Roofing Media LLC to incorporate into a project

When a client provides materials such as photographs, logos, written content, trademarks, or other creative assets, the client represents that they have the necessary rights and permissions for Ridge Roofing Media LLC to use those materials as part of the requested services.

Ridge Roofing Media LLC is not responsible for delays caused by missing information, delayed approvals, unavailable access, or other circumstances outside its reasonable control.

When Ridge Roofing Media LLC is responsible for creating the necessary content, creative assets, or other deliverables, the client is not required to provide those materials unless otherwise agreed upon as part of the project scope.

5. Communication and Approvals

Ridge Roofing Media LLC values clear communication and collaboration throughout every project.

Clients are encouraged to provide feedback and request reasonable revisions during the project.

Once a deliverable has been approved by the client, additional changes may be treated as new work and may result in additional charges depending on the scope of the request.

Ridge Roofing Media LLC will make reasonable efforts to communicate clearly regarding revisions and additional work before charges are incurred.

6. Fees and Payment

Fees will be established through a proposal, estimate, invoice, service agreement, or other written communication.

Unless otherwise agreed upon:

• Invoices are due according to the payment terms stated on the invoice.

• Recurring services may be billed monthly.

• Project deposits or upfront payments may be required before work begins.

• Additional services outside the agreed scope may be billed separately.

• Third-party costs, advertising spend, printing, hosting, software, stock assets, and similar expenses may be billed separately unless otherwise stated.

Ridge Roofing Media LLC will make reasonable efforts to communicate any material changes to project costs before those costs are incurred.

7. Late Payments

Ridge Roofing Media LLC understands that occasional payment delays can happen and encourages clients to communicate promptly
if an issue arises.

If an invoice becomes significantly overdue, Ridge Roofing Media LLC may pause work or services until the account is brought current.

Any applicable late fees or charges will be communicated in advance through the applicable proposal, service agreement, or invoice.

8. Cancellation and Termination

Either Ridge Roofing Media LLC or the client may terminate an ongoing service relationship subject to any cancellation or notice requirements established in the applicable service agreement.

For project-based work, payments for work already completed, approved expenses, or non-refundable third-party costs may remain due following cancellation.

For recurring services, cancellation will generally take effect at the end of the applicable billing period unless otherwise agreed upon in writing.

Ridge Roofing Media LLC will make reasonable efforts to provide clients with an orderly transition following termination of services.

9. Refunds

Because marketing and creative services often involve time, labor, planning, and customized work, payments for completed work are generally non-refundable.

If a client believes a service has not been delivered as agreed, Ridge Roofing Media LLC encourages the client to contact Ridge Roofing Media LLC promptly so the matter can be reviewed and, where appropriate, corrected.

Ridge Roofing Media LLC's goal is to resolve legitimate concerns fairly and professionally.

10. Intellectual Property

Unless otherwise agreed in writing, Ridge Roofing Media LLC retains ownership of its pre-existing materials, templates, processes, systems, tools, concepts, and other materials developed independently of a client's project.

Upon full payment, the client will generally receive ownership or appropriate usage rights to the final deliverables specifically created for the client, as outlined in the applicable proposal or agreement.

Third-party materials, including fonts, stock photography, software, music, plugins, and other licensed assets, may remain subject to the terms of their respective licenses.

Ridge Roofing Media LLC will not knowingly transfer rights that it does not own.

11. Client-Provided Materials

Clients retain ownership of materials they provide to Ridge Roofing Media LLC.

By providing materials to Ridge Roofing Media LLC, the client represents that they have the necessary rights and permissions to use those materials and grants Ridge Roofing Media LLC permission to use them as reasonably necessary to provide the requested services.

Clients are responsible for ensuring that materials they provide do not infringe the rights of another person or business.

12. Portfolio and Marketing Use

Unless otherwise agreed in writing, Ridge Roofing Media LLC may display completed work created for a client in its portfolio, website, social media, presentations, or other promotional materials.

Ridge Roofing Media LLC will make reasonable efforts to respect confidential information and will not intentionally publish private or sensitive client information for promotional purposes.
 

A client may request that specific work not be publicly displayed by contacting Ridge Roofing Media LLC.

13. Websites and Third-Party Services

Ridge Roofing Media LLC may use third-party platforms and services when providing marketing, website, advertising, hosting, analytics, CRM, or other services.
 

Examples may include website platforms, advertising platforms, hosting providers, payment processors, analytics services, social media platforms, and software applications.
 

Ridge Roofing Media LLC does not control third-party platforms and cannot guarantee their continued availability, pricing, policies, functionality, or performance.
 

Ridge Roofing Media LLC will make reasonable efforts to recommend reliable services and address issues within its control.
 

14. Advertising and Marketing Results

Ridge Roofing Media LLC will use professional judgment and reasonable efforts when developing marketing strategies and campaigns.

However, marketing performance can be affected by numerous factors outside Ridge Roofing Media LLC's control.

Ridge Roofing Media LLC does not guarantee specific results such as:

• A specific number of leads

• A specific number of sales

• A specific return on advertising spend

• Search engine rankings

• Social media growth

• Website traffic

• Revenue increases
   

Any projections, estimates, or performance expectations provided by Ridge Roofing Media LLC are intended as estimates and are not guarantees of future results.
 

15. Website and SEO Services

Search engines and third-party platforms regularly change their algorithms, policies, and requirements.

Ridge Roofing Media LLC cannot guarantee specific search engine rankings, traffic levels, indexing, or other results.

For website services, clients are responsible for reviewing and approving the final website and confirming that business information, pricing, services, contact information, and other client-provided content are accurate before publication.

16. Photography and Video

For photography and video projects, project details such as locations, shooting schedules, deliverables, revisions, usage rights, and turnaround times may be established separately in the applicable proposal or agreement.

Weather, location restrictions, scheduling issues, equipment failure, illness, or other circumstances outside reasonable control may occasionally affect production schedules.

Ridge Roofing Media LLC will make reasonable efforts to communicate promptly and reschedule affected work when appropriate.

17. Artificial Intelligence and Technology

Ridge Roofing Media LLC may use artificial intelligence tools and other technology as part of its creative, marketing, research, or production processes when appropriate.
 

Ridge Roofing Media LLC will use reasonable professional judgment when incorporating technology-assisted work into client deliverables.

Where appropriate, client-provided confidential information will be handled with reasonable care when using third-party tools.

18. Confidentiality

Ridge Roofing Media LLC respects the confidential nature of information shared by clients.

Ridge Roofing Media LLC will make reasonable efforts not to disclose confidential business information to unauthorized third parties except when necessary to provide services, required by law, or otherwise authorized by the client.

Clients should clearly identify information they consider confidential when providing it.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Ridge Roofing Media LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its website or services.

Ridge Roofing Media LLC's total liability relating to a specific project or service will generally not exceed the amount paid to Ridge Roofing Media LLC for that specific service during the applicable engagement, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

20. Indemnification

Clients agree to hold Ridge Roofing Media LLC harmless from claims, damages, liabilities, or expenses arising from materials supplied by the client, including claims that client-provided materials infringe the rights of another party or violate applicable law.

This provision does not apply to claims caused by Ridge Roofing Media LLC's own unlawful conduct, gross negligence, or intentional misconduct.

21. Website Use

Visitors may use the Ridge Roofing Media LLC website for lawful purposes only.

Visitors may not:

• Attempt to gain unauthorized access to the website or its systems

• Interfere with website operation

• Use the website for fraudulent or unlawful purposes

• Copy or reproduce website content without permission

• Introduce malicious software or harmful code

Ridge Roofing Media LLC reserves the right to restrict access to the website when reasonably necessary to protect the website, its users, or its business.
 

22. Disclaimer

The information provided on the Ridge Roofing Media LLC website is for general informational purposes only.

Ridge Roofing Media LLC makes reasonable efforts to keep website information accurate and current but does not guarantee that all information will always be complete, accurate, or up to date.

23. Changes to These Terms

Ridge Roofing Media LLC may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Continued use of the website following the posting of updated Terms constitutes acceptance of the revised Terms.

Changes to the terms of an existing client engagement will not automatically modify a separate written service agreement unless agreed upon by the parties.

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25. Contact

Questions regarding these Terms and Conditions may be directed to:

Ridge Roofing Media LLC
contact@ridgeroofingmedia.com
Lancaster County, Pennsylvania, United States

Ridge Roofing Media LLC is committed to providing professional, transparent, and reliable service. If a concern arises regarding a service or project, clients are encouraged to contact Ridge Roofing Media LLC directly so the matter can be addressed fairly and promptly.